Last updated 1 September 2026
Email support@enaacreations.com. We reply within one working day.
For anything about your room, rent, meals or a request you have raised, the fastest route is usually your own hostel office reception.
New registrations are approved by the hostel office before sign-in works. If it has been more than a working day, contact reception or email us.
Check the number you entered matches the one you registered with. If it still doesn't arrive, email us with your registered number.
Sign in with an OTP instead — you will be asked to set a new MPIN.
Your room shows up once the hostel office allocates one to you.
See Delete your account and data.
Email support@enaacreations.com with "Privacy" in the subject line.